Call Centre Software Blog

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.

In the IT Service Management (ITSM) field, many incidents and requests are repetitive despite being needed for business needs. Tasks like status updates, approvals, password resets, and outbound notifications are extremely tedious for IT organizations and service desks to conduct, giving them less time to handle more important tasks within the organization.

The Payment Card Industry Data Security Standards (PCI DSS) is a set of regulations mandated by the Payment Card Industry Security Standards Council designed to ensure PCI compliance surrounding credit card transactions and cardholder data.

At Bright Pattern, our customers have the option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or enjoying our competitive carrier mix.

A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.

As the fastest growing company in Texas, Everise relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products.

Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready contact centers that better support today’s customer expectations.

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air.

We want help, and we want it now. Today’s customers are living in a fast-paced world, and speed during customer service is a major part of the customer experience.