Call Centre Software Blog

If I were to ask a room full of customer service managers and customer experience executives how long they think it takes to set up an omnichannel contact center, there would be a very mixed response.

Spending on AI has increased significantly in the last few years. In fact, most C-level executives say that they have plans to increase AI spending in the future and deploy AI within their contact centers.

Whether it’s a slice of cheese, pepperoni, veggie…thin crust or thick, takeout or delivery, it’s hard to say no to pizza. No matter how you slice it, with approximately $2,222 spent per person on pizza annually, it easily holds the crown of the top food for American consumers.

Digital disruption is happening at a rapid pace, especially with the adoption of new, mobile digital channels. Innovative companies in all industries are leading the way by providing innovative and effortless omnichannel customer journeys.

Governments and government agencies provide crucial services to their constituents, ensuring that day-to-day life in their jurisdiction carries on as smoothly as possible.

The telecommunications industry suffers from lower CSAT and customer engagement scores than nearly every other industry. These lower metrics lead to customers switching to competing brands and reduced revenue. In turn, metrics like ARPU drop while churn rates increase.

Standing out as a business process outsourcing (BPO) provider in the contact center space, where competitors are a dime a dozen, is a trick and a half these days.

Salesforce is one of the most popular customer relationship management (CRM) platforms on the market. CRM platforms help businesses and companies manage their relationships and interactions with current and potential customers.

The customer experience (CX) is increasingly digital with over 95% of customer interactions starting on websites. Forrester research shows that customers are using and hopping between an increasing number of channels,