Call Centre Software Blog

The COVID-19 pandemic has transformed how industries operate, forcing many to adapt to a new age of customer service. IT Service Management is no different, and major transformations are happening to improve how companies perform service management.

Economies are constantly evolving, and in the modern times, the “experience economy” is in full effect. The “experience economy” is an economy where many goods or services are sold by emphasizing the effect they can have on people’s lives.

In the finale of our IT service management blog series, we discuss the kinds of technology that can complement your service management and boost ITSM performance.

It’s halloween this week and things are getting spooky! Frightening costumes, creepy stories, and wild trick-o-treaters are all coming back for one day of the year to scare us. But there may be something even scarier that is present all the time right in your contact center!

Bright Pattern’s joint webinar with HDI on “Augmenting a New Era of IT Service Management” was a success! The webinar featured the insight of industry veterans and experts like Chris Chagnon of WPI, Kevin Smith of the IT Transformation Institute, and Andrew Gilliam of HDI. In case you missed it, here are some of the main takeaways from the webinar:

Bright Pattern, the most innovative cloud contact center provider, is headed to Customer Contact Week Europe, the European flagship of the largest global customer contact event.

Getting a strong return-on-investment for technology is crucial for CIOs and service management organizations. But did you know you can see immediate ROI as soon as you turn on some new technologies?

IT service management is a constantly evolving field. Technology is innovating, and service management must adapt to new technologies. The needs and expectations of end users have grown creating a new era of digital transformation.

With innovation comes the need for a strong return-on-investment and a focused plan to reduce risk. One top priority for CIOs is assurance that investment in new technology and innovation sees a real ROI in a reasonable amount of time.