Call Centre Software Blog

In the current global market, companies are more global than ever. Many of the world’s largest companies service millions of people everyday across hundreds of different countries and cultures.

AI for the customer experience can extend past just helping customers. Artificial intelligence in its current form is very dynamic and powerful.

Featured Guest: Casey O’Brien, VP of Sales for Cloud Contact Center Solutions at Conduit Global

Businesses are constantly changing to meet the needs of their customers. Customer support teams fluctuate in size to meet changing needs and demands of customers on a seasonal basis.

Companies are clamoring to have the latest AI technology implemented as part of their CX strategy. AI is a hot topic in today’s tech world, and companies are exploring AI as options to boost their customer service.

Adoption of AI in the contact center is spiking as businesses look for ways to address unprecedented call volumes with limited, dispersed staffing. Companies are innovating quickly, integrating more sophisticated AI applications in their contact centers.

When customers are looking for answers, they often attempt to try to find the answers themselves before turning to others.

Implementing an effective remote workforce that is just as productive as traditional, on-premise teams can be tricky. A remote workforce presents unique challenges and hurdles that CX leaders and contact center managers have to overcome to provide great, seamless customer experience.

On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management. Alph shared that in their most recent survey, improving customer experience and satisfaction was the #1 business goal for 2020.