Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Remote Call Center Staff
Blog
Andrew Huang

Contact Center AI for Remote Workforces

Artificial intelligence, or AI, is one of the hottest trends. Almost every business understands that value of AI, whether it’s to streamline business processes or deliver a better customer experience. AI as a word, however, has been watered down over the past decade, and the definition and application of AI can be confusing for many seeking to implement AI for the first time.

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Blog
Ted Hunting

The Future of Remote Workforces

Interest in deploying a remote workforce went through the roof during the COVID-19 pandemic that spread around the globe. Many countries were put into lockdown, forcing businesses to turn to work-from-home alternatives to keep up with business operations.

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Blog
Nick Deininger

Benefits of a Remote Workforce

Having a remote workforce is a game changer in the world of CX, and with major global events like the COVID-19 pandemic, many companies are taking the initiative to look into implementing a remote workforce.

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Blog
Brett Ransom

Achieving Excellence in CX with AI and Omnichannel Quality Management

With a virtual contact center solution, contact center managers and admins have the ability to hire talent from across the globe. A contact center with a remote workforce that’s based in the United States can have talent from any continent on the globe, attracting a talented workforce while helping the call center maintain promises of 24/7 support.

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