Call Centre Software Blog
Your go-to for the latest customer experience news and weekly call centre tips.
The Importance of Call Center Quality Assurance
“This call may be recorded or monitored for quality and training purposes” your phone speaker announces when you dial a customer service number. Then, right
Your Key to a Consistent Customer Experience
Customers are now communicating in more and more channels and picking their favorites. This is great for the consumer, but companies are struggling to maintain
How to Improve Customer Experience in Your Call Center?
Today, we live in a world where customers have endless options and can easily leave a specific brand or product for another based on price,
What is a Cloud Contact Center?
Contact centers handle thousands of communications a day from clients and users. To handle these calls and digital interactions, infrastructure is required that includes sophisticated
What Should I Look for In the Best Call Center Software?
Call center software originated in the 1960s, when the UK-based tabloid The Birmingham Press implemented a system that used a simple algorithm to filter calls
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