Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Blog
Shelby Bozekowski

Tips for SOC 2 Compliance

Running a call center means handling customer data and sensitive information that needs to be kept secure. This means having features that keeps data secure,

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Blog
Andrew Huang

CCW Vegas 2022 Recap

CCW Vegas 2022, the world’s largest contact center event from June 20 until June 23, 2022, was a major success! Bright Pattern, an exhibitor as

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Blog
Andrew Huang

How Predictive Dialers Work

Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive

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