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Contact Centre Software for BPO

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Designed With Flexibility in Mind

BPO, or business process outsourcing, companies offer BPO call centre capabilities that help companies manage communications with customers. BPOs strive to provide call centre services that boost customer satisfaction while maintaining cost savings.

Bright Pattern’s AI-driven omnichannel contact centre software makes providing BPO call centre services personalized and easy. Utilize powerful automation and AI tools, customizable APIs in our scenario builder, and built-in quality management to streamline your business processes and make providing exceptional customer service simple.

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Bright Pattern offers a true omnichannel platform, built for the modern contact centre. I haven’t found anyone providing a better omnichannel platform.
- ROGER MEADOR | SVP OF INFORMATION TECHNOLOGY | EVERISE
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Powerful CX Features for BPOs

AI-Powered

Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and text analysis for agent assist and intelligent routing.

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True Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels, like video, text messaging, and social media.

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Unified Agent Desktop

View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.

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Custom Scenario Builder

Customize our contact centre solution with powerful APIs to suit your outsourced call centre’s situation.

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Intelligent Routing

Integrate with any major CRM or your own system of records. Give your call centre agents access to customer data quickly.

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Quality Management

Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.

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Benefits of Bright Pattern BPO Call Centre Software

BPO software from Bright Pattern helps companies manage and optimize their service offerings from end to end in the following ways:

  • Automation: Our software increases accuracy and workflow speed by reducing duplicate data entry and repetitive tasks, enabling you to create more time for higher priority goals. This higher service efficiency results in reduced operational costs and increased consistency.
  • Process monitoring: Our software features in-process monitoring capabilities that give you complete visibility into your customer service operations. The system makes it easy for you to track performance and feedback across your customer base. You’ll also have access to reports that compile the most critical performance metrics.
  • Scalability: Bright Pattern software is fully scalable, allowing you to connect and build workflows as your business evolves. These solutions let you quickly adapt to changes in complexity or volume, whether you need to cut back or increase your operations.
  • Fast implementation: Your company can seamlessly integrate our software with your existing systems, modifying your workflows effortlessly while taking the pressure off your IT department. 
  • Updates and process improvement: Our software lets you take control of your process creation and advancement by offering timely updates that let you keep pace with changes in the customer service field. We strive to upgrade our technology to provide you with the latest innovations necessary to improve your processes.

Easily Add Channels

Customers are becoming increasingly digital and many adopt new emerging channels in their daily lives. Connect with customers seamlessly on any channel, like voice call, video call, SMS, text messaging, messaging apps, mobile apps, and more. Add any new, emerging channels easily with no downtime for upgrades.

Powerful CRM Integrations for BPO

Bright Pattern’s platform integrates with all major CRM providers, like Zendesk, Salesforce, Microsoft Dynamics, Oracle Service Cloud, and ServiceNow. Or, integrate with your existing system of records seamlessly. Increase agent productivity with integrated UI, click-to-call, screen pop, and activity history with each ticket.

Comprehensive Compliance

Bright Pattern’s contact centre software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.

BPO Centre Software Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact centre market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Related Resources

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Case Study
Major Multi-State Retail Chain Selects Everise and Bright Pattern
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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact centre solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact centre for your BPO. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s is a worldwide leading provider of call centre solutions and is designed with flexibility in mind. Bright Patteren’s software can be tailored for any industry and any situation. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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