CRM Call Centre Software Integration

Bright Pattern’s cloud contact centre software utilizes the power of our cloud and cloud technology to power your customer experience. All call centre technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call centre software. Power any team, including your sales team, support team, help desk, and customer service representatives with the powerful capabilities of a fully-fledged contact centre at a fraction of the cost. This means a cloud call centre solution can allow your outbound call centre or inbound call centre to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. Make the overall cloud contact centre experience better for call centre reps, callers, and supervisors.

Bright Pattern’s call centre software can give your contact centre access to powerful technology. This includes powerful IVRs, CRM integrations, automation tools, autodialer, predictive dialing tools, and communications on all channels like voice, SMS, social media, chatbot, text, mobile applications. Power a full customer experience with customizable features through just a browser.

Bright Pattern’s call centre software is designed with flexibility in mind. Bright Pattern’s call centre software has a lot of features and can be customized, support customer integrations, support integration with workforce management tools, and a customizable interface with open APIs. Deployment is also a breeze since Bright Pattern is based on the cloud instead of relying on premise hardware, giving you many deployment options while allowing you to support a remote workforce with unlimited agents and remote workers.

Every industry has different needs for their call centre solution. Bright Pattern supports a wide variety of use cases, able to power things like outbound campaigns, marketing campaigns, incoming calls, outgoing calls. With the scenario builder, Bright Pattern’s software solution can utilize custom integrations to tailor the software to any size and any purpose, whether your contact centre specializes in inbound customer service, outbound sales, or both. Our professional consultants can assist you in creating the most efficient, effective software solution to fit your needs. Or you can easily create and change your software solution yourself, giving your call centre flexibility and increasing efficiency.

Whether your industry is in healthcare, high-tech, insurance, or any other industry, Bright Pattern’s dynamic Scenario Builder can be tailored by you or our professional consultants to best fit your needs.

Bright Pattern provides the tools for seamless outbound and inbound communication. Connect with callers on any communication channels in your call centre for a great customer experience. Utilize channels like phone calls, video, SMS, text messaging, mobile app, mobile device, live chat, social media, and social channels to connect with callers and customers. Omnichannel interactions boost customer satisfaction, create a custom experience, and agent productivity, helping you exceed customer expectations. Empower your agents and realize great business results with better business tools and AI-powered cloud solutions in your call centre software.

Bright Pattern also integrates with any CRM. Bright Pattern’s call centre CRM solutions allows your agents to get caller information at their fingertips. This allows them to deliver personalized service to callers, making the difference between good and exceptional customer service. Utilize a CRM integration to track the customer journey from the beginning to the end.

Finally, Bright Pattern is easy-to-administrate. On the management side, Bright Pattern’s call centre solution allows easy and flexible administration for supervisors leading a sales team, support team, customer support team, or customer experience team. Utilize tools like IVR, ACD, and predictive dialers to streamline the calling process and direct callers to the right agent. Bright Pattern supports integrations with major Workforce Management (WFM) tech, promoting workforce optimization for the best call centre. Bright Pattern also features a natively embedded quality management system that monitors 100% of all interactions on all channels. With OmniQM technology, utilize call analytics and automation to display contact centre information on the dashboard. Allow supervisors to utilize analytics and dashboard information from a user-friendly interface to ensure smooth contact centre operations. Whether you manage enterprise companies or small businesses, Bright Pattern’s platform is the best call centre software to be custom tailored for your industry.

Bright Pattern’s call centre solution integrates with any CRM solution. Allow your virtual call centre to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Whether they’re on a laptop or on a desktop with a headset, call centre agents in your cloud call centre can utilize integrated CRM solutions within the virtual call centre software for better customer experience and workforce optimization.

On Bright Pattern’s cloud call centre solution, data centres are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contct centre. Bright Pattern’s cloud contact centre platform and software solution let’s your call centre agents and sales team in your virtual call centre effortlessly lead customers and callers through the CX journey.