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HIPAA Compliant Healthcare Call Centre Software

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HIPAA Compliant Healthcare Call Centre Software

The healthcare industry revolves around patient care, staff efficiency, and data security. Make sure your healthcare organization covers all three with HIPAA-compliant contact centre software.

Bright Pattern’s AI-driven contact centre solutions ensure personalized customer experiences and seamless patient engagement. Connect with customers and patients over any channel and gain insight into the patient’s journey. Ensure HIPAA-compliance with comprehensive data security and encryption features.

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Bright Pattern enabled us to transition to a cloud-based contact centre in record time. Bright Pattern supports initiatives that change lives with advanced technology.
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Powerful CX Features for Healthcare

Artificial Intelligence

Utilize industry-leading artificial intelligence for omnichannel routing, task automation, and quality assurance.

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True Omnichannel

Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.

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Cloud-Based

Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.

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CRM Integration

Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.

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Intelligent Routing

Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.

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Automated Quality Management

Gain insights into your healthcare call centre and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.

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Route Customers to Their Personal Agent

Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact centre platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:

  • Roles-based access controls
  • Encryption of data transmissions
  • Powerful scripting language to collect, transfer, and process customer data

These technologies guarantee HIPAA-compliant call tracking.

AI-Powered

Bright Pattern’s platform powers medical contact centres and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.

Greater Customer Satisfaction

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call centre agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact centre, and ensure best practices are being implemented in your healthcare call centre.

Additional Healthcare Call Centre Software Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact centre market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Related Resources

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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact centre solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact centre for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s AI-powered omnichannel solution can streamline your healthcare call center operations with AI and omnichannel. Utilize advanced features to personalize the patient experience and get patients the service they need. Connect with patients over any channel and ensure all interactions are secure with HIPAA-compliant software.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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