Are you tired of the constant cycle of upgrading your on-premise contact centre solutions?
If you’ve been relying on Cisco, Genesys, or Avaya, you know the pain of end-of-life (EOL) announcements. The disruption, the migration costs, the scramble to find a replacement – it’s a headache you don’t need.
But there's a better way.
There are on-premise contact centre solutions available today that are built for the long haul. They offer the features, scalability, and support you need, without the worry of EOL.
Selecting the right vendor is crucial for the success of an on-premises contact centre deployment. Organizations should prioritize vendors that:
Bright Pattern is dedicated to supporting on-premises customers with the same level of commitment as their cloud-based clients. By choosing Bright Pattern, businesses and government entities can future-proof their contact centres while maintaining control over their data and operations.
Bright Pattern’s contact centre is a modern, advanced on-premises platform offering. Unlike legacy vendors like Cisco, Genesys, or Avaya, Bright Pattern’s on-premises contact centre software is the exact same software as their cloud-based offering. This means that the on-premises platform is updated with new features at the same time as the cloud-based platform.
Bright Pattern has absolutely no plans to end-of-life their on-premises offering. This means your on-premises goals will always be supported, both today and in the foreseeable future.
Bright Pattern on-premises contact centre brings actionable AI to your on-premises contact centre immediately, with no complex installation or expensive maintenance. There is no need to go to their cloud-based offering to get access to AI capabilities.
Bright Pattern’s AI-Powered on-premises contact centre provides:
If your current on-premises contact centre vendor has announced end-of-life, you know the clock is ticking. Even if they have promised maintenance releases, there will be no more innovations or improvements. With the incredible rate of change made possible by AI, can you afford to wait? As end-of-support nears, you will be exposed to security and business continuity risks that are the anathema of contact centre operations.
Start exploring your options today. With the right solution in place, you can future-proof your contact centre and focus on what matters most: delivering exceptional customer experiences.
