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Powerful, Easiest-to-Use Omnichannel Cloud Contact Centre Software

Omnichannel Communication Across Voice, IVR, Email, Chat, Text, and Messengers with Omnichannel Quality Management and a Powerful Mobile App

#1

Rated Contact Centre

#1 Contact Centre, IVR, Dialer, CX Solution per TrustRadius 2023.

500+

Global Customers

Spanning 26 countries in Americas, Europe, and Asia.

#1

Fastest Time to Deploy

#1 per Omdia and G2 Crowd - Half of the Industry Average.

Simple Yet Powerful.

Enterprise class functionality with highest ease of use.

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Omnichannel Quality Management

Monitor 100% of interactions on any channel

Omnichannel Communications

Provide customers and agents seamless, personalized, effortless communications across all voice and digital channels.

Omnichannel Quality Management

Ensure quality on every interaction on every channel through AI-powered omni-channel quality management capabilities.

Omni-Enterprise CX™

Powerful omnichannel mobile app that puts the power of an omnichannel contact centre in the hands of every agent and every employee.

Powerful Out-of-the-Box Integrations and RESTful APIs

CRM Integrations

Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop.

Salesforce

Microsoft Dynamics

Zendesk

Oracle Service Cloud

Hubspot

Zoho

Artificial Intelligence

Bright Pattern works with best-of-breed AI providers. With these partners Bright Pattern can detect sentiment to measure the quality of interactions, provide AI-powered agent assist to improve agent productivity, and offer conversational IVRs to reduce effort for voice self-service.

Google

Microsoft

Lex

IBM Watson

Naver

Bright Pattern AI

ITSM Service Management & ESM Integrations

Turbocharge your existing ITSM solution with omnichannel communication.

ServiceNow

BMC

Matrix42

Ivanti

ManageEngine

Halo ITSM

Microsoft Integrations

Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.

Microsoft Dynamics 365

Teams

Voice Biometrics

AI

Compliance

Contact centre software and data centres are fully compliant with the following standards, and regularly adding new ones:

Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.

WFM

Bright Pattern integrates with all leading WFM systems.

Nice

Pipkins

Aspect

Monet

Calabrio

Verint

Bright Pattern is Top Rated on

Explore Industry Solutions

Completely customizable and easy to scale, virtual call centre software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact centre with deceptively simple software that’s intuitive to use and your agents will love!

Bright Pattern Call Centre Software

Find out what makes our customers so excited about working with Bright Pattern.  Reach out today to schedule your free product demo.

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