Call Centre Software Blog

The National Federation of the Blind notes that there are more than 7 million visually-impaired adults in the United States. Screen reading and internet proficiency are important, especially in the contact center industry, and many visually-impaired people may have trouble within a contact center environment.

As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to provide unrivaled customer experience solutions.

As more consumers use emerging mobile, digital channels to talk to friends and family, they expect to find top brands on all of their favorite digital channels, like chat, social media, and messenger apps. Companies need to meet their customers on these new, digital channels, or risk losing them to the competition.

Want to implement personalized omnichannel into your contact center? Would you like it to be effortless and seamless for your customers? How about easy for agents to use?

Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website for information before using any other channel.

PCI compliance is a must for contact centers that accept payment cards, because having PCI compliance not only secures your customer’s sensitive data but also secures your customer’s confidence in your business.

As more financial service providers move to the cloud, they are looking for sophisticated omnichannel technology to improve ROI and digitally transform their customer communications. Whether you are a bank, brokerage firm, credit union, or other financial service provider, you can provide best-in-class customer service with omnichannel contact center technology.

Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos employs highly trained customer service agents who speak the language and understand the culture of the geographic region where they are serving.

Key Performance Indicators (KPIs) and Analytics often drive contact centers and are the main influence on key business decisions. But, while quantitative data is critical to performance, qualitative data created from customer satisfaction surveys should not be overlooked.