Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Blog
Shelby Bozekowski

How to Capitalize on the Virtual Experience Economy

Economies are constantly evolving, and in the modern times, the “experience economy” is in full effect. The “experience economy” is an economy where many goods or services are sold by emphasizing the effect they can have on people’s lives.

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Blog
Brett Ransom

How to Utilize Omnichannel QM

It’s halloween this week and things are getting spooky! Frightening costumes, creepy stories, and wild trick-o-treaters are all coming back for one day of the year to scare us. But there may be something even scarier that is present all the time right in your contact center!

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Blog
Brett Ransom

“Augmenting a New Era of IT Service Management” Webinar Recap

Bright Pattern’s joint webinar with HDI on “Augmenting a New Era of IT Service Management” was a success! The webinar featured the insight of industry veterans and experts like Chris Chagnon of WPI, Kevin Smith of the IT Transformation Institute, and Andrew Gilliam of HDI. In case you missed it, here are some of the main takeaways from the webinar:

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