Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Blog
Andrew Huang

Customer Engagement Platform

In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the

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call center efficiency
Blog
Nick Deininger

Technology for Call Center Efficiency

Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered call center agents.

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