Call Centre Software Blog

[vc_row][vc_column][vc_column_text css=”.vc_custom_1579027005251{padding-bottom: 3% !important;}”]Research from IQPC, Gartner, Dimension Data, and others shows that customers want effortless omnichannel journeys across channels, yet less than 15% of

[vc_row][vc_column][vc_column_text css=”.vc_custom_1578529523489{padding-bottom: 3% !important;}”]This year, we welcome a new decade! In the previous decade, many trends in the CX space emerged, like the move toward

[vc_row][vc_column][vc_column_text css=”.vc_custom_1578511726155{padding-bottom: 3% !important;}”] The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience.

[vc_row][vc_column][vc_column_text]2019 was a big year for the customer experience (CX) space. Many companies took strides to move toward a more automated contact center with AI

In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the

[vc_row][vc_column][vc_column_text css=”.vc_custom_1575412228089{padding-bottom: 3% !important;}”]In the contact center industry, big data and the use of it can make a big impact on the customer experience your

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has

[vc_row][vc_column][vc_column_text css=”.vc_custom_1574724712533{padding-bottom: 1% !important;}”]Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered

[vc_row][vc_column][vc_column_text css=”.vc_custom_1636568545174{padding-bottom: 2% !important;}”]If you talk to CX experts, Call Center IT Directors, and CXO’s about why they moved their contact center to the cloud,