Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

ccw-euro-2019-big
Blog
Ted Hunting

CCW Europe: Key Takeaways

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event

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recording software
Blog
Peter Miles Low

Call Center Recording Software

“This call may be monitored or recorded for quality assurance purposes” is something we’ve all heard on the phone when dialing in with a company’s

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Personalizing Customer Experience
Blog
Ted Hunting

Personalizing Customer Experience

In an increasingly digital world, when it comes to customer experience (CX), companies want to become modern digital businesses that personalize CX much like mom-and-pop

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