Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

Telemarketing Software Done Right
Blog
Nick Deininger

Telemarketing Software Done Right

Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers

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Deploying Call Center AI
Blog
Brett Ransom

AI and Bots for a Positive ROI

Forrester is predicting an increase from 9 to 11 average channels supported in a contact center, driven largely by new channels like bots and messengers

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