Call Centre Software Blog

Your go-to for the latest customer experience news and weekly call centre tips.

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Blog
Shelby Bozekowski

Powering Luxury Brands

VIPdesk is a leader in outsourced customer service. It is a pioneer in providing high touch customer care services to brand-conscious companies, including premium retailers,

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Blog
Andrew Huang

Customer Service vs Customer Experience

Customer service vs customer experience—today’s world of business is more customer-centric than ever before. Customers expect more from their favorite companies, and their expectations of

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Call Center Challenge
Blog
Peter Miles Low

The Top Call Center Challenge is…

According to Contact Babel’s 2019-2020 Decision-Makers Report, the top challenge facing call centers is not having a single view of the customer across all channels.

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