Call Centre Software Blog
Your go-to for the latest customer experience news and weekly call centre tips.
The Bright Pattern Forecast for CX in 2022 Part 1
Last week we published a blog “2022 CX Challenges and the Road to Resilience” which talked about three of the largest challenges the CX industry
5 Ways to Increase Efficiency With Cloud Call Center Software
Investing in a cloud-based call center is the right move for many businesses, but there are some factors to consider before choosing a particular software
2022 CX Challenges and the Road to Resilience
When we published our outlook for 2021, we optimistically called it “The ABCs of Post Pandemic Contact Center”. After 2020, and with vaccines being introduced,
How To Maximize Omnichannel Customer Service
The idea of “omnichannel” is not a new one — businesses have been striving to provide a seamless experience for customers that transcends the barriers
Elevate Your ITSM and ESM Solutions to Be Multichannel in 2022
The delivery of services whether it be the proven IT Service Desk model, IT Service Management (ITSM), or the evolution of Enterprise Service Management (ESM)
Key Takeaways from Bright Pattern’s Workshop at CCW Vegas 2021
CCW Vegas 2021, which went from December 13 – 16, is one of the largest CCW events in the world, and Bright Pattern was honored
Ways to Increase Sales with Your Call Center Software
One of the main reasons for providing great customer service and a great customer experience is to increase the number of sales your business closes.
How to Track Calls with Your Call Center Software
Quality assurance is one of the most important functions a call center needs to do to ensure high quality customer experiences on every customer interaction.
How to Handle the Holiday Rush and Seasonal Demand in the Call Center
The holiday season is a time full of joy, laughter, and valuable time with loved ones, family, and friends. For the call center industry, however,
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