Cloud-Based Call Centre Software

Bright Pattern’s cloud call centre solution utilizes the power of our cloud, cloud technology, and omnichannel interactions to power your customer experience and provide exceptional customer experiences. All call centre technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call centre software on a single interface. This means a cloud call centre solution can allow your outbound call centre or inbound call centre to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. Even though Bright Pattern is a cloud contact centre software, Bright Pattern can integrate with your business phone system to support your customer support team. Utilize computer telephony integration, or CTI, to transform your CX into a cloud call centre. Bring in your own phone provider and utilize CTI integrations so that the phone support is the same, but the technology is better. Make the overall cloud contact centre experience better for call centre reps, callers, and supervisors.

A cloud call centre solution and cloud contact centre software can give your contact centre access to powerful technology. This includes powerful IVRs, autodialer, predictive dialing capabilities, and communications on all channels like voice, SMS, social media, web chat, MMS, chatbot, voicemail, text, smart phones, and mobile applications. Power a full customer experience with customizable features through just a browser.

Bright Pattern’s cloud call centre technology can support seamless outbound dialing for outbound campaigns. Support outbound campaigns and dail through a list of phone numbers quickly with Bright Pattern’s dialing options, dialer capabilities, and outbound dialing infrastructure.

Utilize different dialing options in Bright Pattern’s platform, like auto dialers, automatic dialer, power dialer, progressive dialers, preview dialer, and more to go through a list of phone numbers quickly and power outbound customer communications. Skip disconnected phone numbers and leave voicemail on unanswered calls, meaning there is less time wasted for agents. Through Bright Pattern’s channel support, allow customers to connect back on any channel.

Allow agents to seamlessly go through a list of phone numbers as part of an outbound campaign and power an efficient, yet effective outbound call centre. Bright Pattern is the right call centre software for call centre tools and call centre solutions to power outbound dialing.

Bright Pattern’s call centre solution integrates with any CRM solution. Allow your virtual call centre to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Whether they’re on a laptop or on a desktop with a headset, call centre agents in your cloud call centre can utilize integrated CRM solutions within the virtual call centre software for better customer experience and workforce optimization.

On Bright Pattern’s cloud call centre solution, data centre are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contct centre. Bright Pattern’s cloud contact centre platform and software solution let’s your call centre agents and sales team in your virtual call centre effortlessly lead customers and callers through the CX journey.

OmniQM is Bright Pattern’s quality assurance system. Utilizing AI, OmniQM allows for detailed analyses and analytics of every interaction, ensuring remarkable customer experiences with every interaction. OmniQM makes agent management easy, allowing your call centre to ensure that a qualified agent is delivering a good customer experience, employee productivity is high, customer connection is being made, best practices are being followed, and every service moment is impactful.

With Bright Pattern’s real-time dashboards, get supervisors insight into the agent experience and the performance of various teams, like your remote workforce, remote team, sales team, support team, and others. Ensure that idle time is low, average call duration is reasonable, call volume is being handled, hold time is low, agent uptime is high, and the efficiency of your agents is high. With real-time dashboards and monitoring, your supervisors can even intervene at the right time when an interaction is rated as low, allowing them to make quick decisions at the right time on the spot. Previous interactions and scripts with the caller are saved for agent training and can be utilized to create agent scorecards.

Gain the competitive advantage with the best call centre platform, be empowered to make quick decisions during inbound customer service, ensure a smooth agent experience, utilize workforce management tools, and find new opportunities to build strong customer relationships in today’s digital world.

Bright Pattern’s sophisticated IVR, or interactive voice response system, can be customized with specific workflows to match any use cases and queries that are requested of it. With legacy contact centre technology, self-service can be slow and troublesome. The pain of your system can be felt by customers, leading to a negative customer experience for the caller.

With Bright Pattern’s customizable call centre systems and IVR, callers can be led through effortless self-service, powered by natural language processing, AI, and machine learning. Utilize technology like AI and machine learning to route calls and customers with queries through an effortless virtual call centre with an auto-attendant. Bright Pattern’s IVR business systems and call centre systems can also perform call routing with the auto-attendant when the caller wants to speak with a live agent.

Bright Pattern’s phone support system and IVR system also has advanced call distribution (ACD), allowing for a fair distribution of calls to the next available agent or specific agents. With smart call routing, intelligent IVR, an advanced IVR system, and a user-friendly interface for the agents, Bright Pattern provides the best call centre tools and best call centre solutions to boost customer engagement and transform your inbound contact centre.

Leverage a combination of AI, machine learning, call routing with the phone system, and a powerful cloud contact centre platform to beat the competitors in self-service and route calls with ease. Get live prospects through the CX journey faster, reduce hold time, and leverage virtual call centre software for an effortless customer experience with an auto-attendant.