Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

Blog
Mark Hodgen

ITSM Tips: Utilize Self-Service

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.

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Blog
Mark Hodgen

ITSM Tips: Start Automating with Your Top Use Cases

In the IT Service Management (ITSM) field, many incidents and requests are repetitive despite being needed for business needs. Tasks like status updates, approvals, password resets, and outbound notifications are extremely tedious for IT organizations and service desks to conduct, giving them less time to handle more important tasks within the organization.

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