Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

Blog
Shelby Bozekowski

How to Succeed Post-Pandemic: Mobile Digital Channels

Before the COVID-19 pandemic started, mobile phone usage was already on the rise. The COVID-19 pandemic has only made mobile phone usage skyrocket as customers were put under lockdown and advised to stay at home by the government and health organizations.

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Blog
Andrew Huang

How Does a BPO Call Center Work?

Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.

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Blog
Andrew Huang

Jump Into a Platform That is Flexible Under Any Circumstance

The future is omnichannel conversations that are seamless and easy for customers. These omnichannel conversations, coupled with omnichannel quality management where every interaction on every channel can be reviewed for quality, provide a glimpse into the future. It’s a future that is possible today, powered by Bright Pattern.

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