Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

Blog
Brett Ransom

Contact Center Challenges of a Remote Workforce

Implementing an effective remote workforce that is just as productive as traditional, on-premise teams can be tricky. A remote workforce presents unique challenges and hurdles that CX leaders and contact center managers have to overcome to provide great, seamless customer experience.

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Blog
Shelby Bozekowski

Common Pitfalls Companies Face When Going Through a Digital Transformation

On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management. Alph shared that in their most recent survey, improving customer experience and satisfaction was the #1 business goal for 2020.

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