Call Center Software Blog
Your go-to for the latest customer experience news and weekly call center tips.
Utilize AI for Improved Contact Center Quality Management
In the current global market, companies are more global than ever. Many of the world’s largest companies service millions of people everyday across hundreds of different countries and cultures.
Contact Center Agent Assistance with Bots and AI
AI for the customer experience can extend past just helping customers. Artificial intelligence in its current form is very dynamic and powerful.
Improving the Efficiency of Remote Contact Center Teams with AI
Featured Guest: Casey O’Brien, VP of Sales for Cloud Contact Center Solutions at Conduit Global
How to Use a Virtual Call Center Model For Your Business
Businesses are constantly changing to meet the needs of their customers. Customer support teams fluctuate in size to meet changing needs and demands of customers on a seasonal basis.
How to Implement a Blended Approach to Call Center AI
Companies are clamoring to have the latest AI technology implemented as part of their CX strategy. AI is a hot topic in today’s tech world, and companies are exploring AI as options to boost their customer service.
Delivering Intelligent Contact Center Self-Service with Artificial Intelligence
Adoption of AI in the contact center is spiking as businesses look for ways to address unprecedented call volumes with limited, dispersed staffing. Companies are innovating quickly, integrating more sophisticated AI applications in their contact centers.
How to Implement Artificial Intelligence for Effortless Self-Service
When customers are looking for answers, they often attempt to try to find the answers themselves before turning to others.
Contact Center Challenges of a Remote Workforce
Implementing an effective remote workforce that is just as productive as traditional, on-premise teams can be tricky. A remote workforce presents unique challenges and hurdles that CX leaders and contact center managers have to overcome to provide great, seamless customer experience.
Common Pitfalls Companies Face When Going Through a Digital Transformation
On June 4th, Bright Pattern joined Frost and Sullivan’s Global Vice President of Digital Transformation, Alpa Shah, for a webinar on achieving excellence in CX with AI and omnichannel quality management. Alph shared that in their most recent survey, improving customer experience and satisfaction was the #1 business goal for 2020.
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