An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform
Tailored program for BPOs delivers the Bright Pattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services.
Largest startup co-working space in the area partners with leading cloud contact center innovator to provide a solution for rapidly growing firms
Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals
Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing
Bright Pattern a leading contender for Best Technology Solution Provider award, based on contact center industry excellence and innovation
Zoyto uses Bright Pattern virtual contact center solution to keep working even as a severe storm smothers Texas
Zingaya connects voice calls from any web page, in any browser, to Bright Pattern’s cloud contact center solution
