Bright Pattern CEO, Konstantin Kishinsky, will present Bright Pattern’s contact center software in Amazon and Microsoft Azure clouds live at this year’s Enterprise Connect Conference, March 7-10 in Orlando, Florida.
Bright Pattern today announced an update to their call center software that extends Zendesk, Inc.’s leading cloud-based customer service platform with omnichannel cloud contact center capabilities.
Bright Pattern, a leading provider of omnichannel contact center software, and ItyX’s, a leader in AI-based self-learning process automation software, team up to deliver the ultimate contact center system of the future that does the mundane bits automatically while letting people focus on interesting work.
Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client.
Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider.
Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app
Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers
