Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
What IT Can Learn from the Call Center: Remember to Put the Customer First
The IT organization delivers services in many forms to virtually all of the business, including but not limited to resolving incidents and fulfilling service requests
Call Center Software Mistakes and How to Fix Them
The call center is the face of the business for many businesses, companies, and organizations. For this reason, businesses must ensure that their call center,
Outbound Call Center Software Tools for Seamless Customer Service
An outbound call center is a vital part of the customer experience that many businesses provide. An outbound call center can exist for many different
Top 5 Customer Experience Solutions Tools for Contact Centers
The customer experience is one of the most important aspects when running and growing a business or organization. Especially in the new digital age, delivering
Key Observations for IT Service Management in 2021
In a recent trend report conducted by Canam Research and sponsored by Bright Pattern to research trends in ITSM and ESM channels, many key trends
Is Contact Center as a Service Right for Your Business?
The contact center is an important part of many businesses and organizations since it is the first point of contact between customers and businesses. This
Call Center Software: A Definitive Guide to the Call Center and Customer Service
The call center, or contact center, is the face of the company for many businesses and organizations. When customers need customer support and customer service,
New Digital Communication Channels and What It Means for Your Service Management Software
In the new digital age, customers are connecting on more channels than ever now. Customers are communicating with each other on channels like messenger apps, texting, SMS, webchat, and more.
Do You Measure User Satisfaction? How to Measure Satisfaction in Your IT Service Management
Collecting user feedback and customer satisfaction data is important for any IT organization that is looking to improve the end user experience.
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