Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
ITSM Tips: Utilize Self-Service
In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets and answering commonly asked questions.
ITSM Tips: Start Automating with Your Top Use Cases
In the IT Service Management (ITSM) field, many incidents and requests are repetitive despite being needed for business needs. Tasks like status updates, approvals, password resets, and outbound notifications are extremely tedious for IT organizations and service desks to conduct, giving them less time to handle more important tasks within the organization.
PCI Compliance: What It Is and How Call Centers Achieve Compliance
The Payment Card Industry Data Security Standards (PCI DSS) is a set of regulations mandated by the Payment Card Industry Security Standards Council designed to ensure PCI compliance surrounding credit card transactions and cardholder data.
Bright Pattern Offers Freedom and Savings with “Bring Your Own Telco” Option
At Bright Pattern, our customers have the option to avoid single telco lock-in by bringing their preferred carrier, grandfathering their existing negotiated telecom contracts, or enjoying our competitive carrier mix.
Travel Chatbot AI Improves Customer Experience and Increases Conversions
A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.
Everise Reduces Tech Support Training Time by 50%
As the fastest growing company in Texas, Everise relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products.
How Omni Interactions Provides Outstanding BPO Customer Experiences to Fortune 1000 Clients
Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready contact centers that better support today’s customer expectations.
Republic Wireless Sustains Rapid Membership Growth With the Cloud
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air.
Setting Up a Self-Service Customer Support System
We want help, and we want it now. Today’s customers are living in a fast-paced world, and speed during customer service is a major part of the customer experience.
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