Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
6 Best Practices to Optimize your CRM Customer Service
Today’s customers don’t just want good prices—they want experiences and relationships. They want brands they can rely on for quality service at all times. And
Frost and Sullivan’s Latest Take on Bright Pattern
Frost and Sullivan, one of the leading analysts and consultants in the technology space, recently released their take on Bright Pattern’s call center software platform.
What’s Next with Omnichannel Quality Management – “The Future of CX – What’s Next?” Workshop Recap Part 4
Topic: What’s Next with Omnichannel Quality Management Ted started off this section by sharing these slides and information from a recent Bright Pattern survey on
Acting in the Moment with Omnichannel Quality Management
Among business executives, 64% consider customer service crucial to their firms’ growth. Customers expect top customer service from all channels when doing business with you.
What’s Next? AI – “The Future of CX – What’s Next?” Workshop Recap Part 5
In Bright Pattern’s multi-part series to recap of its workshop at CCW Vegas, titled “The Future of CX – What’s Next?”, we have covered many
What’s Next with Remote Employees and Working from Home – “The Future of CX – What’s Next?” Workshop Recap Part 3
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how
Bright Pattern is Heading to CCW Europe!
Bright Pattern, the leading provider of omnichannel call center software, is heading to CCW Europe! CCW Europe is one of the largest CCW events in
Self-Service and Always-On CX – “The Future of CX – What’s Next?” Workshop Recap Part 2
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how
How CRMs Can Help Your Outbound CX
Outbound contact centers and businesses that handle outbound interactions need to connect with as many potential customers and clients as possible, but also need to
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