Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
Omnichannel CX Tip #1: Start Omnichannel with Your Top Two Channels
Research from IQPC, Gartner, Dimension Data, and others shows that customers want effortless omnichannel journeys across channels, yet less than 15% of companies today offer
2019 In-Review: A Compilation of the Best CX Content From Last Year
This year, we welcome a new decade! In the previous decade, many trends in the CX space emerged, like the move toward implementing AI and
What Makes an Admirable Company?
The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove
The Gift of CX: Our 2019 Holiday Reading List
2019 was a big year for the customer experience (CX) space. Many companies took strides to move toward a more automated contact center with AI
Customer Engagement Platform
In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the
Call Center Analytics Software
In the contact center industry, big data and the use of it can make a big impact on the customer experience your contact center delivers.
Customer Infographic: Behind-the-Scenes of a 95% CSAT
To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has
Technology for Call Center Efficiency
Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered call center agents.
The Real ROI of Top Cloud Call Center Providers
If you talk to CX experts, Call Center IT Directors, and CXO’s about why they moved their contact center to the cloud, they will most
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