Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
Title: Life of a Call Center Agent Pt. 2 – The Outbound Call center
In the contact center industry, especially in the field of outbound call centers, efficiency is the main focus. Discussions within the field of outbound call
Call Center Software for Small Business: What to Look For
Call center software used to be only accessible to large corporations with the resources and money to house an on-premise solution. Today, however, call center
Life of a Call Center Agent Pt. 1 – The IT Service Desk
In the contact center industry, the customer is king. Discussions within the contact center industry always center on the customer and how to best serve
CCW Europe: Key Takeaways
Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event
How to do Automated Outbound Calling the Right Way
Automatic dialers, or auto dialers, are powerful tools that can streamline your outbound calls and make the process much more efficient. They can also, however,
Call Center Recording Software
“This call may be monitored or recorded for quality assurance purposes” is something we’ve all heard on the phone when dialing in with a company’s
Attending SOCAP 2019? Get the Most out of the Conference!
Next week is SOCAP’s annual conference, Re-Imagine Customer Care. The title alone has me excited to learn about new processes and technology for improving and,
Personalizing Customer Experience
In an increasingly digital world, when it comes to customer experience (CX), companies want to become modern digital businesses that personalize CX much like mom-and-pop
G2 Crowd Annouces Its Fall List of High-Performing CCaaS Vendors
Last week, G2 Crowd released its Fall 2019 CCaaS grid and market report. The report is aimed at helping companies narrow down technology options when
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