Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
Telemarketing Software Done Right
Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers
Five Tips for Getting the Most out of CCW Europe 2019
The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to
MarketSource Finds Omnichannel Innovation With Bright Pattern
For over 40 years, MarketSource has been partnering with organizations of all sizes to recruit, hire, and manage sales teams. MarketSource can hire highly qualified
Contact Center Buyers Guide: Recommendations from Frost & Sullivan
We are in the customer experience era, and without a winning customer experience strategy, you will be left in the dust. More and more companies
Computer Telephony Integration: Boosting Call Center Efficiency
WHAT IS COMPUTER TELEPHONY INTEGRATION? Computer telephony integration, or CTI, is any technology that allows interactions on a telephone and a computer to be integrated
The AI Hokey Pokey: AI in, AI out…That’s What CX Is All About
Looking back about 10 years ago, a call placed to a customer service center had a high likelihood of ending with the caller screaming, “REPRESENTATIVE!”
Companies Are Failing to Create and Measure Omnichannel Conversations
Consumers expect modern brands to offer effortless and personal customer journeys. Whether buying a new product on an online retail store or calling in for
AI and Bots for a Positive ROI
Forrester is predicting an increase from 9 to 11 average channels supported in a contact center, driven largely by new channels like bots and messengers
Digital Customer Experience: The Next Wave of CX Channels
Providing an excellent digital customer experience strategy has never been more critical. Gartner reports that 81% of executives believe they compete on customer experience above
Nuestro antiguo blog sigue vivo blog.brightpattern.com