Blog de software para centros de llamadas

Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.

Telemarketing Software Done Right
Blog
Nick Deininger

Telemarketing Software Done Right

Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers

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Deploying Call Center AI
Blog
Brett Ransom

AI and Bots for a Positive ROI

Forrester is predicting an increase from 9 to 11 average channels supported in a contact center, driven largely by new channels like bots and messengers

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