Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
Using Remote Assist to Make ITSM More Efficient
IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that
Come Visit Bright Pattern at SupportWorld 2022!
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is
Bright Pattern is Attending SupportWorld 2022!
The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May
Come Visit Bright Pattern at SITS London 2022!
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in London, United Kingdom! The Bright Pattern team is
Improving End User Satisfaction in Your ITSM and ESM
IT service management and enterprise service management are key departments within a business that help businesses run smoothly and assist businesses in delivering support to
Remote Assist – What is it and How it Can Help Your Contact Center
Remote assist is a technology that allows users to take control of another user’s desktop, allowing agents and supervisors to directly control the user’s desktop
Bright Pattern Mobile – Bringing Your Entire Company Together to Improve CX
Mobility is the key to success in our new digital age. The world, including both customers and the workplace, are becoming more and more mobile.
How to Choose the Best Mobile Call Center Software for Your Business
Call centers in the digital age need to adapt to rapidly changing digital transformation. With the emergence of new channels, especially mobile channels like messenger
How to Choose the Right IVR Software for Your Business
IVR technology is critical for inbound call centers that want to optimize their call center performance, the performance of their call center agents,and improve KPIs
Nuestro antiguo blog sigue vivo blog.brightpattern.com