Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
What Are The Key Requirements Of The Telephone Consumer Protection Act (TCPA) For Call Centers
The Telephone Consumer Protection Act (TCPA) is a federal law that sets restrictions on how businesses can contact consumers through telephone calls, text messages, and
Strategies for Optimizing the Customer Experience in an Omnichannel Contact Center
An omnichannel contact center has a very high potential for providing an excellent customer experience. An omnichannel call center allows contact centers to connect with
Auto dialer software: How to choose the right one for your business
If you’re in the market for auto dialer software, you’re likely feeling overwhelmed by all of the choices. Which one is the best for your
Tips for Integrating Microsoft Teams into Your Call Center Software
Having an internal business communication platform, like Microsoft Teams, is important to help keep your call center agents and employees stay connected, especially when your
How to Get the Most Out of Your ITSM Software
A recent study by the ITSM software development company Samanage revealed that only 38 percent of users are satisfied with the features offered by their
Why You Need Government Call Center Software
Government call center software is a type of software that allows government agencies to manage and monitor their call center operations. This software can help
How to Manage Customer Interactions Across All Channels
Quality management in a call center can be a daunting task, especially if your contact center utilizes multiple communication channels and digital channels to communicate
Tips for Improving Customer Service in a Healthcare Call Center
The healthcare industry provides crucial services to clients and customers, and delivering exceptional customer service is critical. Customers and patients want personalized and efficient service
Top Features of Medical Call Center Software
Medical call center software is a vital tool for healthcare organizations. It enables them to manage and coordinate patient care, as well as support other
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