Blog de software para centros de llamadas
Su fuente de información para las últimas noticias sobre experiencia del cliente y consejos semanales sobre centros de llamadas.
How to Get the Most Out of Your Outsourced BPO Provider
Many companies rely on business process outsourcing, or BPO, providers to help supplement their customer service operations. BPOs can provide great value to the customer
What is Contact Center as a Service?
Contact center as a service (CCaaS) is a term for contact center solutions that are delivered as a service, rather than as on-premises software. With
How Does Contact Center Software Improve Customer Satisfaction?
There are many benefits to using contact center software, but one of the most important is that it can significantly help improve customer satisfaction. With
The Bright Pattern Forecast for CX in 2022 Part 4
Last week we published part 3 of our 2022 forecast and trends which talked about how Bright Pattern can help you achieve your goals in
The Future of Outbound Call Centers
For too long, companies have been bogged down by in-house call centers that are expensive and problematic. Whether you’re trying to improve customer service or
The Bright Pattern Forecast for CX in 2022 Part 3
Last week we published part 2 of our 2022 forecast and trends which talked about two of the top strategies which will help CX teams
Call Center Software Tips For Managing Enterprise Customer Experience
Running an effective call center often means overcoming a number of unique challenges. From customer service to sales to quality assurance, a knowledgeable call center
The Bright Pattern Forecast for CX in 2022 Part 2
Last week we published part 1 of our 2022 forecast and trends which talked about two of the top strategies which will help CX teams
How To Integrate CRM and Call Center Solutions
Too often, business owners keep their business systems separate, which can bottleneck sales teams, hamper call center effectiveness, and slow down support ticket resolution times.
Nuestro antiguo blog sigue vivo blog.brightpattern.com