Bright Pattern is pleased to announce the availability of new features to help business process outsourcers (BPOs) communicate better with their clients: limited view, web-based wall boards for clients and recording and transcript review by a BPO client.
Bright Pattern, Inc, a leading provider of rich contact center software as a service has announced that an in-sourced domestic business process outsourcing (BPO) provider with attention to detail and service quality has selected Bright Pattern as their cloud contact center software service provider.
Bright Pattern and Nexmo now offer businesses the capability to provide live customer service over WeChat social messaging app
Customers can now request live assistance from a contact center agent within the context of their mobile app, without having to begin a new call, go through the IVR, wait in a new queue, identify themselves, and explain why they are calling, as is typical with today’s contact centers
Bright Pattern was mentioned by Gartner Inc, in the Magic Quadrant for Contact Center Infrastructure report, published May 22, 2014
Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers
For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s their customer satisfaction surveys
“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon
An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform
