Bright Pattern AI-Powered Contact Center Solution, el mismo software disponible en la nube, en la nube privada y en las instalaciones

Soluciones de Bright Pattern para centros de contacto locales y en nube privada

Bright Pattern’s On-Premise Contact Center Solutions

On-Premise Contact Center Solutions + Private Cloud Contact Center Solutions

Además de las ofertas de CCaaS de Bright Pattern, Bright Pattern también ofrece el mismo software en las instalaciones y en la nube privada. Las soluciones de Bright Pattern en las instalaciones y en la nube privada tienen exactamente las mismas características y funcionalidades potentes que la solución basada en la nube de Bright Pattern, incluidas las comunicaciones omnicanal, la gestión de calidad impulsada por IA, el análisis de interacción impulsado por IA, las integraciones completas de CRM y mucho más. Tanto si elige la nube pública, la nube privada o la solución local, siempre recibirá el software más actualizado, lo que garantiza que su centro de contacto tenga acceso instantáneo a las últimas funciones para adaptarse a las expectativas más modernas de la experiencia del cliente.

Bright Pattern Offers the Same Software on-Premise as on the cloud

Bright Pattern ofrece el mismo software en las instalaciones que en la nube

Cuando se actualice la plataforma en la nube, también se actualizará la plataforma local. Nuestra solución local tiene todas las características de nuestra solución en la nube y se actualiza continuamente para ser tan capaz y rica en características como nuestra oferta principal en la nube. Obtenga acceso inmediato a los últimos desarrollos y funciones de Bright Pattern, incluidos módulos adicionales como la suite Bright Pattern AI y WFM.

Dado que el software local es exactamente el mismo que nuestro software en la nube, Bright Pattern puede trasladar rápida y fácilmente su plataforma de centro de contacto Bright Pattern a la nube siempre y cuando sea necesario. No es necesario volver a formar a los agentes, se pueden transferir todos los datos y este traslado de las instalaciones a la nube se puede realizar sin interrumpir su negocio.

Modernice su Contact Center local con Bright Pattern

El software de Bright Pattern es una plataforma de centro de contacto moderna e innovadora, totalmente omnicanal e impulsada por IA avanzada. Mientras que muchas otras soluciones locales no están modernizadas ni actualizadas, las soluciones locales de Bright Pattern para centros de llamadas son las más avanzadas del mercado y se actualizan continuamente con nuevas funciones. Bright Pattern cuenta con todos los canales digitales y tradicionales, como voz, correo electrónico, SMS, mensajería de texto, aplicaciones de mensajería, chat de vídeo, aplicación móvil, redes sociales y mucho más. AI nuevas y avanzadas funciones únicas como IVR conversacional, gestión de la calidad, auto-scoring, análisis de la intención del cliente, análisis de la interacción y mucho más.

On-Premise Contact Center With Bright Pattern

Características clave del software de centro de llamadas local basado en IA

Bright Pattern aprovecha la IA para potenciar funciones clave como parte de Bright Pattern AI Suite. Estas funciones de IA permiten funciones como:

Autoservicio

El procesamiento del lenguaje natural y los grandes modelos lingüísticos permiten a los centros de contacto crear chatbots avanzados e IVR conversacionales.

Gestión de la calidad

Todas las interacciones pueden analizarse, y las que se detecten como negativas pueden señalarse para que los supervisores las analicen, sin dejar ninguna interacción sin comprobar.

Análisis de la interacción

Analice todas las interacciones en cada canal.

Asistencia al agente en tiempo real

Bright Pattern incorpora un teleprompter y permite a los centros de contacto establecer objetivos de conversación que el agente debe cumplir. Los agentes recibirán sugerencias de respuestas y una lista de comprobación de la conversación para ayudarles a orientar las conversaciones hacia los objetivos empresariales.

Intención del cliente

La IA puede analizar todas las interacciones y detectar palabras clave o emociones que aparecen constantemente en el centro de contacto. La intención del cliente puede utilizarse para estudiar las tendencias del mercado, determinar los puntos débiles del recorrido del cliente y encontrar tendencias empresariales generales.

Calificación automática

La puntuación automática impulsada por IA puntuará de forma inmediata y automática las interacciones de los agentes una vez finalizada la interacción en función de un conjunto de criterios personalizables. Estos criterios pueden incluir el sentimiento medio del cliente, la CSAT, el cumplimiento del guión y la AHT.

Legal y reglamentario in situ

Una de las principales razones por las que los clientes eligen una solución local o de nube privada se debe a los requisitos legales y normativos. Algunos gobiernos exigen que determinados sectores cumplan requisitos específicos en materia de seguridad y privacidad de los datos. Esto significa que algunos países pueden impedir la implantación de nubes públicas por motivos de seguridad y privacidad de los datos. Esto es más común en sectores como las finanzas, la sanidad, los seguros, el sector público y la administración.

Bright Patterns Data Sovereignty and Security

Soberanía y seguridad de los datos in situ

Disfrute de plena soberanía de datos. Mantenga la seguridad de la transmisión y el almacenamiento de datos dentro de las fronteras de su propio país o región. La plataforma de Bright Pattern ofrece plena soberanía de datos gracias a una serie de funciones:

Qué hay que tener en cuenta al elegir un software de Contact Center local

Cuando su empresa u organización busca una solución de centro de contacto local, debe tener en cuenta un par de aspectos realmente importantes:

Bright Pattern apoya la nube privada

El potente software de centro de contacto omnicanal impulsado por IA de Bright Pattern puede alojarse en su centro de datos privado en la nube. Obtenga acceso a todas las funciones modernas del centro de contacto impulsado por IA, con el software y los datos alojados en sus propios centros de datos para que su empresa pueda mantener la soberanía de los datos y seguir un conjunto personalizado de requisitos de seguridad y cumplimiento.

BrightPattern Private Cloud
On-Premise and Cloud Contact Center Hybrid Model

Modelo híbrido de Contact Center local y en la nube

Bright Pattern permite a su empresa utilizar una combinación de sistemas locales y en la nube. Elija lo que desee en la nube y lo que desee in situ, incluidos aspectos como las funciones de software, la elaboración de informes, el almacenamiento de datos, la gestión de datos y mucho más. Bright Pattern es una solución flexible que puede adaptarse a las necesidades específicas de su empresa.

Migración sencilla a la versión basada en la nube de Bright Pattern

Si prefiere la nube, Bright Pattern puede trasladar rápida y fácilmente su plataforma de centro de contacto Bright Pattern a la nube. Es exactamente la misma plataforma tanto en las instalaciones como en la nube. No es necesario volver a formar a los agentes y este traslado de las instalaciones a la nube puede realizarse en cuestión de días.

Easy Migration to the Cloud-Based Version of Bright Pattern
Why On-Premise and Private Cloud Remain a Viable Choice

Por qué la nube privada y local sigue siendo una opción viable

Hay muchas razones de peso para que las empresas sigan operando in situ.

Una de las principales razones por las que una empresa opta por permanecer en sus instalaciones es la seguridad de los datos. Muchos centros de llamadas, especialmente los que prestan servicio a sectores como la administración pública o las instituciones financieras, manejan una gran cantidad de información privada. Para mantener la confidencialidad de estos datos, estas instituciones prefieren guardarlos en sus propios centros de datos.

Otra razón por la que las empresas optan por las soluciones locales es el uso de sistemas heredados en su flujo de trabajo o ecosistema de CX. Para las empresas que utilizan sistemas heredados y necesitan estos sistemas heredados para ofrecer CX, las soluciones locales pueden ser más fáciles de integrar en sus flujos de trabajo y ecosistemas de CX existentes. Bright Pattern puede integrar cualquier sistema de gestión de registros e integrarse sin problemas en cualquier ecosistema de CX, lo que la convierte en la solución perfecta para las empresas que desean mantener sus complejos flujos de trabajo e integraciones heredadas.

Muchas empresas han invertido mucho en el hardware y la infraestructura necesarios, y han establecido flujos de trabajo complejos que necesitan este hardware y esta infraestructura existentes. Simplemente quieren una plataforma de Contact Center que pueda complementar esta infraestructura existente y, al mismo tiempo, les dé acceso a las últimas funciones clave y canales de comunicación.

center
call
contact
software
customer
features
solution
centers
business
agents
service
customers
solutions
businesses
cloud
support
calls
phone
experience
system
data
tools
companies
channels
platform
voice
agent
management
communication
time
interactions
teams
systems
needs
costs
integrations
analytics
zendesk
team
users
hardware
performance
on-premises
access
infrastructure
technology
security
pricing
sales
inbound
capabilities
routing
plan
services
provider
platforms
benefits
ivr
crm
maintenance
cost
operations
quality
reporting
internet
flexibility
options
media
organizations
plans
integration
outbound
insights
feature
servers
industry
organization
communications
functionality
desk
providers
resources
option
productivity
types
workforce
chat
differences
apis
issues
trial
voip
on-premise
example
products
choice
user
automation
response
employees
work
applications
updates
clients
efficiency
messaging
conversations
range
vendor
enterprises
liveagent
product
video
metrics
reliability
ccaas
compliance
monitoring
ticket
omnichannel
reports
numbers
interaction
supervisors
satisfaction
call center software
cloud contact center
call center
contact center
cloud contact centers
call centers
contact centers
contact center software
cloud-based contact center
customer service
cloud-based call center
customer experience
customer interactions
social media
free trial
on-premise contact center
center software
interactive voice response
cloud-based solutions
outbound calls
call center solutions
bright pattern
agent performance
cloud-based contact centers
customer satisfaction
on-premises contact centers
call routing
business needs
call volume
cloud-based call centers
automatic call distribution
phone calls
on-premise call centers
customer support
customer journey
on-premise contact centers
key differences
phone support
phone system
customer service teams
internet connection
cloud solutions
key features
artificial intelligence
communication channels
cloud-based solution
call center platform
advanced features
on-premise call center
on-premises contact center
third-party integrations
call center solution
support teams
help desk
contact center solution
phone numbers
call center platforms
small businesses
virtual call center
on-premises solutions
new system
call management
digital channels
multiple channels
on-premise solutions
real-time analytics
center solution
call center operations
different types
total cost
support team
virtual agents
ticket management
cloud call center
call quality
traditional call center
remote workers
workforce management
mobile app
voice calls
right call center
software solutions
customer interaction
internet protocol
good choice
cloud providers
specific needs
customer engagement
inbound call center
agent productivity
contact center solutions
workforce optimization
valuable insights
call recording
user interface
cloud-based platform
supervisor tools
wide range
video conferencing
real time
essential call center
customer relationship management
software solution
real-time monitoring
external page
on-premise solution
third-party provider
right solution
crm integration
live chat
customer inquiries
right person
call center features
productivity tools
major differences
customer data
many businesses
center solutions
ongoing costs
new contact center
call center agents
handle time
large enterprises
customer support operations
cloud technology
multiple communication channels
cost-effective solution
omnichannel contact center
customer experiences
data-driven decisions
modern call center
voice interactions
voicemail transcription
important features
main difference
previous interactions
live agents
outbound interactions
cloud-based
the cloud
sms
ai
real-time
server
queue
dashboards
bpos
contact center as a service
interactive voice response (ivr)
unified communication
dialer
cloud services
expenditures
cloud-based model
customer relationships
cloud infrastructure
customer behavior
expenses
self-serve
business process outsourcing (bpos)
cloud technologies
automated
crm systems
apps
instant messengers
video conferences
augmented reality
voip calling
accessibility
automating
speech analytics
customer-centric
big data
virtual assistant
cloud hosting
conferencing
automatic call distribution (acd)
text messaging
continuous integration
troubleshooting
center
experiences
requirements
deployment
today
pattern
enterprise
training
private cloud
customer communications
cloud contact
exceptional customer experiences
data centers
right cloud contact
cloud solution
omnichannel cloud contact
business continuity
public cloud
various channels
tata communications
contact center agents
quality management
cost savings
business requirements
agent experience
contact center operations
right agent
call volumes
traditional contact centers
upfront costs
cloud platforms
high volume
contact center technology
seamless integration
conversational ivr
customer expectations
cloud contact centre
intelligent routing
key benefits
center agents
remote work
remote contact center
main benefits
frictionless customer experience
disaster recovery
customer needs
employee experiences
large organizations
hybrid cloud
operational efficiency
pricing options
sales team
flexible deployment options
customer communication
must-have features
customer issues
automatic call distributor
qualified agent
customer queries
unified communications
content guru storm
workforce engagement
leadership team
full context
center platform
comprehensive suite
idle time
different interaction channels
low volume
virtual call centers
main differences
customer loyalty
traditional setups
predictive dialer
actionable insights
customer service operations
remote teams
personalized experiences
traditional contact center
contact center platform
cloud migration
uptime
the internet
end-to-end
innovation
call center software
on-prem
private clouds
cloud service provider
ivr systems
high availability
autodialer
voice over ip
voice over internet protocol
cloud-hosted
contact-center-as-a-service
cloud-based systems
acds
iso-27001
service level agreement
as a service
scaling up
customer relationship management (crm)
cloud computing
lead generation
crm software
web-based
staffing
on-premises software
subscription-based
cloud-based technologies
scalable
sdwan
touchpoints
customer management
upsell
marketing strategies
public switched telephone network
mobile application
level
approach
models
reasons
technologies
collaboration
contact center managers
on-premise systems
api management
upfront investments
private cloud contact
next level
on-premise centers
ccaas solutions
modern customer service
contact center resources
pay-as-you-go models
call center outsourcing
bhavya aggarwal
customer onboarding
legacy systems
preferred channels
omnichannel engagement
right option
compliance requirements
many companies
ccaas platforms
software licenses
on-prem contact center
physical infrastructure
on-premises hardware
drip campaigns
ai-generated responses
conversation history call
customer retention rates
full control
security measures
rapid deployment
pre-built integrations
remote access
deployment model
cloud platform
various communication channels
chatbots
pay-as-you-go
customer care
cloud-based technology
on-demand
dedicated servers
software as a service (saas)
cloud applications
databases
work-from-anywhere
public clouds
cloud based
communication technologies
outsource
subscription
crms

On-Premise Contact Center Solutions

On-premise contact center solutions offer businesses complete control over their customer service operations by hosting all hardware and software within their own facilities. These centers provide robust, customizable systems that can be tailored to meet specific business needs. By using on-premise solutions, companies maintain full access to and management of their data, ensuring enhanced security and compliance with industry regulations. This model is particularly advantageous for organizations with stringent data security requirements or those that handle sensitive customer information. Moreover, on-premise solutions can integrate seamlessly with existing enterprise systems and offer reliable performance without dependency on internet connectivity, which can be crucial for uninterrupted service. These solutions come with advanced features such as automatic call distribution (ACD), interactive voice response (IVR), and detailed call routing capabilities. They support various communication channels, including voice, email, chat, and social media, ensuring that businesses can engage with customers through their preferred platforms. On-premise contact centers also enable real-time monitoring and analytics, allowing supervisors to track agent performance, call quality, and customer satisfaction metrics. This visibility helps in making data-driven decisions to improve service levels and operational efficiency. However, the initial setup costs and ongoing maintenance of physical infrastructure and software licenses can be higher compared to cloud-based solutions, making on-premise systems a significant investment for long-term benefits.

Private Cloud Contact Center Solutions

Private cloud contact center solutions offer the flexibility and scalability of cloud technology while maintaining the security and control of on-premise systems. These solutions are hosted on a private cloud, providing businesses with a dedicated, secure environment that can be customized to meet specific operational needs. With private cloud contact centers, companies can scale their infrastructure up or down based on call volumes and business requirements, ensuring optimal resource utilization and cost efficiency. Private cloud solutions support a wide range of communication channels, including voice, chat, email, and social media, enabling businesses to provide omnichannel customer service. They come equipped with advanced features such as IVR, ACD, CRM integration, and real-time analytics, which enhance agent productivity and customer satisfaction. The cloud-based nature of these solutions allows for remote work capabilities, giving agents the flexibility to operate from anywhere, which is particularly beneficial for businesses with distributed or remote teams. Security and compliance are key advantages of private cloud contact centers. These solutions offer robust security measures, including data encryption, secure access controls, and compliance with industry standards like ISO-27001. Additionally, private cloud providers typically offer service level agreements (SLAs) that ensure high availability and reliability. This model also reduces the need for significant upfront investments in physical infrastructure and allows for a pay-as-you-go pricing approach, making it a cost-effective option for many businesses. The ability to quickly deploy and scale solutions, along with ongoing updates and maintenance handled by the cloud provider, further enhances operational efficiency and reduces the burden on internal IT teams. Overall, private cloud contact center solutions offer a balanced approach, combining the strengths of both on-premise and public cloud models to deliver a secure, flexible, and scalable customer service platform.

Enhancing Customer Support with Private Cloud-Based Contact Center Solutions

In today’s fast-paced business environment, efficient customer support is crucial for maintaining strong customer relationships and ensuring customer satisfaction. Cloud-based contact center solutions offer a modern approach to managing customer interactions, providing businesses with advanced features and flexibility. These solutions enable companies to handle high call volumes and multiple communication channels, such as phone calls, chat, and social media, seamlessly. By utilizing cloud technology, contact centers can achieve higher uptime and reliability, ensuring uninterrupted service for customers.

Key Features of Modern On-Premise Call Center Software

Modern call center software comes with a comprehensive suite of features designed to improve agent productivity and customer experience. Features like automatic call distribution (ACD), interactive voice response (IVR), and intelligent routing help in efficiently managing incoming and outbound calls. Additionally, real-time analytics and reporting provide valuable insights into call center operations, enabling supervisors to monitor agent performance and make data-driven decisions. Integration with CRM systems further enhances the functionality, allowing agents to access customer data and interaction history quickly.

The Benefits of Private Cloud-Based Contact Centers

Cloud-based contact centers offer several benefits over traditional on-premises solutions. One of the main advantages is scalability; businesses can easily scale their operations up or down based on demand without the need for significant upfront investments in hardware. The pay-as-you-go pricing model also helps in reducing costs, as companies only pay for the resources they use. Moreover, cloud contact centers provide greater flexibility, allowing agents to work remotely and ensuring business continuity even during disruptions. Enhanced security measures and compliance with industry standards, such as ISO-27001, ensure the protection of customer data. Enhancing Customer Experience with Omnichannel Support Providing a seamless customer experience requires support across various communication channels. Omnichannel contact centers integrate different interaction channels, including voice, email, chat, and social media, into a single platform. This integration allows agents to view the full context of customer interactions, regardless of the channel used, and deliver personalized support. Advanced features like chatbots and AI-generated responses further enhance customer service by providing instant assistance and resolving common queries efficiently.

Choosing the Right On-Premise Contact Center Solution

Selecting the right contact center solution depends on several factors, including business needs, call volume, and budget. For businesses with high call volumes and complex requirements, cloud-based solutions offer the flexibility and scalability needed to meet their demands. On the other hand, small businesses or those with specific compliance requirements may opt for on-premises solutions. Evaluating key features, such as CRM integration, real-time monitoring, and workforce management capabilities, is essential in making an informed decision. Providers like Bright Pattern offer robust platforms with a range of features to suit different business needs.

Future Trends in On-Premise Contact Center Technology

The contact center industry is continually evolving, with new technologies and innovations shaping the future of customer support. Cloud-based solutions and AI-driven automation are at the forefront of this transformation, enabling businesses to deliver faster and more efficient service. The adoption of unified communication platforms and advanced analytics tools is also on the rise, helping companies gain deeper insights into customer behavior and improve operational efficiency. As businesses continue to prioritize customer experience, the demand for flexible, scalable, and feature-rich contact center solutions will only grow.

Request a Demo

Request a Demo