See why innovative companies choose Bright Pattern to power their customer experience. Bright Pattern provides the easiest and most powerful AI-powered omnichannel contact center software for voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. Trial the Bright Pattern platform for a brighter approach to customer experience.
Bright Pattern has been recognized as having the highest ROI with the fastest time to deploy in the industry because of our value-based pricing and minimal need for professional services. Other vendors who claim to have competitive pricing often require significant professional service fees and have long deployment times.
Bright Pattern offers three simple packages to best fit your specific requirements. Whether you need voice, omnichannel, or additional features like omnichannel quality management and AI, Bright Pattern has a package to meet your needs. Bright Pattern’s platform is designed with flexibility and scalability in mind, and our software can be applied in any industry, use case, and budget. First, choose your package, then choose the add-ons you need.
Our base package, designed for mainly voice calls.
Capable of seamless interactions across multiple digital channels.
Our most advanced package, capable of connecting you to any digital channel.
Monitor quality on 100% of all interactions across all digital channels. Score and coach agents on any channel - even if remote. Real-time agent assistance and interaction intervention to ensure customer retention and high CSAT scores.
Powered by top innovators like Microsoft and IBM Watson. Can be integrated into any part of the customer journey. Can be utilized in sentiment analysis, keyword analysis, transcription, chat bots, agent assist, and more.
Integrations with any CRM system. Can be integrated with any major third-party CRM provider or your own, native system of records. Can be integrated with Microsoft Dynamics 365, Salesforce, Zendesk, and Oracle Service Cloud.
Bright Pattern partners with best-of-breed ITSM platforms to help companies automate and turbocharge their service management. We support Ivanti, ServiceNow, and BMC, with more being added every month.
Integrations with WFM tools to empower your agents. Integration partners include Pipkins, NICE, Aspect, Loxysoft, Verint, and Monet Software.
Fully PCI compliant with robust firewalls for a secure network, advanced encryption, malware protection, multi-level permissions and access restrictions for data, network monitoring, and documented security policies.
Voice and Screen Recording are included for 90 days and 30 days respectively in the base package. Bright Pattern provides the option to extend Voice and Screen Recording.
Bright Pattern’s advanced contact center software has won numerous awards and received high praise from some of the industry’s most trusted analysts and luminaries. Bright Pattern is recognized by Frost and Sullivan, Gartner, G2 Crowd, and Ovum. Customers also praise Bright Pattern in reviews for its great functionality, great value, and ease-of-use.
“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”
Read Ovum Report
With the fastest ROI in the industry, the fastest time to deploy (half of the industry average), and the best scores in ease-of-use and ease-of-doing-business with, Bright Pattern is the best choice for value and flexibility. Our packages and customizable add-ons ensure your contact center is exceeding in its goals and ensure that our software meets and exceeds all of your critical use cases.
For more information on pricing customization and more detail about the specifications of each feature, please request a demo.
Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo and let’s see how we can improve your business.
