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Bright Pattern’s omnichannel cloud call center software integrates with Oracle Service Cloud customer relationship management (CRM) software to help your call center agents and teams make the most of Service Cloud’s talk services, analysis tools, and reporting. Oracle Service Cloud interfaces directly with Bright Pattern so that contact centers using the cloud CRM can take advantage of Bright Pattern’s features without losing their existing data records and contacts.

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Scenarios and IVR technology provide:

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Agent Desktop integration offers:

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Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees

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