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At this point in our society, nearly every business uses cloud-based software on some level. You’ve undoubtedly experienced its many benefits: automatic updates, zero downtime,

As the healthcare industry moves past the pandemic, the effects of its rapid shift to digitization linger—and are likely to stay forever. Clients expect healthcare

Today’s customers expect a quality care experience with no exceptions. Slow response times, unhelpful agents, and other shortcomings will drive clients to competitors prepared to

You’ve read about the features and benefits of your outbound call center software, and it all sounds great. You’re ready to buy, but there’s one

Join the Bright Pattern team in Orlando, Florida for our Lunch and Learn, hosted at Service Management World 2022. Service Management World 2022 is hosted

The Bright Pattern team is heading to Orlando, Florida, United States for Service Management World 2022! Service Management World 2022 is hosted by HDI from

Abandoned calls are when calls are dropped while in a call center queue. Abandoned calls are signs of missed opportunities and bad customer service, as

Voice calls make the bulk of many call center interactions for some businesses, and making the voice call personalized and efficient is important. With CRMs,

The differences between contact centers and call centers are fundamental. Both are places where customers come for help and receive customer support, but their capabilities