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Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.

In the contact center industry, delivering the best possible customer experience is key. Providing a great customer experience, especially in the digital age, provides a competitive advantage for your business.

In the contact center industry, having the right call center software can make or break the customer service that your contact center provides.

Before the COVID-19 pandemic started, mobile phone usage was already on the rise. The COVID-19 pandemic has only made mobile phone usage skyrocket as customers were put under lockdown and advised to stay at home by the government and health organizations.

In the contact center, getting the customer to the right resource and personalizing the experience are key aspects of providing a great customer journey. One

Last year, COVID-19 and the resulting lockdowns sent shockwaves around the world. Many industries felt the pressure from COVID-19 and had to change how they operated.

Many businesses rely on BPO vendors, or Business Process Outsourcing vendors, to help operate their day-to-day contact center and customer service operations.

The future is omnichannel conversations that are seamless and easy for customers. These omnichannel conversations, coupled with omnichannel quality management where every interaction on every channel can be reviewed for quality, provide a glimpse into the future. It’s a future that is possible today, powered by Bright Pattern.

In the contact center industry, providing a seamless, effortless customer journey is one of the most important goals for many businesses. The next evolution in contact center technology is omnichannel communications.