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Today’s customers don’t just want good prices—they want experiences and relationships. They want brands they can rely on for quality service at all times. And

Frost and Sullivan, one of the leading analysts and consultants in the technology space, recently released their take on Bright Pattern’s call center software platform.

Topic: What’s Next with Omnichannel Quality Management Ted started off this section by sharing these slides and information from a recent Bright Pattern survey on

Among business executives, 64% consider customer service crucial to their firms’ growth. Customers expect top customer service from all channels when doing business with you.

In Bright Pattern’s multi-part series to recap of its workshop at CCW Vegas, titled “The Future of CX – What’s Next?”, we have covered many

At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how

Bright Pattern, the leading provider of omnichannel call center software, is heading to CCW Europe! CCW Europe is one of the largest CCW events in

At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how

Outbound contact centers and businesses that handle outbound interactions need to connect with as many potential customers and clients as possible, but also need to