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Microsoft Teams lacks native contact center functionality. While it has some similar features (shared voicemail, call queuing, etc.), it falls woefully short of a full-featured

At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how

If you work in the healthcare space, you’re well aware of the Health Insurance Portability and Accountability Act, or HIPAA. Since 1996, the US federal

As a higher education institution, your main customers are young adults and college students. For the incoming student, they’re entering an entirely new phase in

Call centers aren’t going anywhere in the digital age. Thanks to advances in cloud technology, they’re becoming more advanced than ever. Call centers are the

Customer service and improving the customer experience is no exception to the transformations happening in all businesses since the pandemic.  Businesses learned they needed to

First, let’s understand exactly what an omnichannel call center entails. Bright Pattern’s call center software solution is cloud-based and omnichannel, giving you the ability to

Cloud-based call center software-as-a-service offerings are extremely popular, and for good reason. Cloud-based software solutions help businesses of all sizes streamline their communications. This includes

Conversational interactive voice response (IVR) makes support faster and more personalized for clients than traditional IVR. And in an age of chatbots and email, 42%