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In the contact center industry, especially in the field of outbound call centers, efficiency is the main focus. Discussions within the field of outbound call

Call center software used to be only accessible to large corporations with the resources and money to house an on-premise solution. Today, however, call center

In the contact center industry, the customer is king. Discussions within the contact center industry always center on the customer and how to best serve

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event

Automatic dialers, or auto dialers, are powerful tools that can streamline your outbound calls and make the process much more efficient. They can also, however,

“This call may be monitored or recorded for quality assurance purposes” is something we’ve all heard on the phone when dialing in with a company’s

Next week is SOCAP’s annual conference, Re-Imagine Customer Care. The title alone has me excited to learn about new processes and technology for improving and,

In an increasingly digital world, when it comes to customer experience (CX), companies want to become modern digital businesses that personalize CX much like mom-and-pop

Last week, G2 Crowd released its Fall 2019 CCaaS grid and market report. The report is aimed at helping companies narrow down technology options when