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Telemarketing is a huge field in the contact center industry. Almost every company and contact center engages in telemarketing, whether it’s to connect with customers

The Bright Pattern team is heading to Amsterdam next week for the annual Customer Contact Week (CCW) Europe conference. We couldn’t be more excited to

For over 40 years, MarketSource has been partnering with organizations of all sizes to recruit, hire, and manage sales teams. MarketSource can hire highly qualified

We are in the customer experience era, and without a winning customer experience strategy, you will be left in the dust. More and more companies

WHAT IS COMPUTER TELEPHONY INTEGRATION?  Computer telephony integration, or CTI, is any technology that allows interactions on a telephone and a computer to be integrated

Looking back about 10 years ago, a call placed to a customer service center had a high likelihood of ending with the caller screaming, “REPRESENTATIVE!”

Consumers expect modern brands to offer effortless and personal customer journeys. Whether buying a new product on an online retail store or calling in for

Forrester is predicting an increase from 9 to 11 average channels supported in a contact center, driven largely by new channels like bots and messengers

Providing an excellent digital customer experience strategy has never been more critical. Gartner reports that 81% of executives believe they compete on customer experience above