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In the simplest sense, the role of government is to represent and serve its constituents, those who live under its influence. The government is responsible

As the contact centers as a service (CCaaS) model’s evolved, AI customer service tools have become a useful feature that allows call centers to improve

Running a call center means handling customer data and sensitive information that needs to be kept secure. This means having features that keeps data secure,

Without a doubt, the future of customer service is omnichannel. In fact, according to a recent study, 9 out of 10 customers demand omnichannel support.

Moving your call center software to the cloud is a great way for your call center to maximize workforce efficiency while optimizing costs and spending.

Running a call center is crucial for many businesses that want to provide customer service and give customers an outlet to connect with. However, call

CCW Vegas 2022, the world’s largest contact center event from June 20 until June 23, 2022, was a major success! Bright Pattern, an exhibitor as

Call center software and figuring out which one to select can be a major business decision for organizations and companies. Choosing the right call center

Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive