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The Telephone Consumer Protection Act (TCPA) is a federal law that sets restrictions on how businesses can contact consumers through telephone calls, text messages, and

An omnichannel contact center has a very high potential for providing an excellent customer experience. An omnichannel call center allows contact centers to connect with

If you’re in the market for auto dialer software, you’re likely feeling overwhelmed by all of the choices. Which one is the best for your

Having an internal business communication platform, like Microsoft Teams, is important to help keep your call center agents and employees stay connected, especially when your

A recent study by the ITSM software development company Samanage revealed that only 38 percent of users are satisfied with the features offered by their

Government call center software is a type of software that allows government agencies to manage and monitor their call center operations. This software can help

Quality management in a call center can be a daunting task, especially if your contact center utilizes multiple communication channels and digital channels to communicate

The healthcare industry provides crucial services to clients and customers, and delivering exceptional customer service is critical. Customers and patients want personalized and efficient service

Medical call center software is a vital tool for healthcare organizations. It enables them to manage and coordinate patient care, as well as support other