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Many companies rely on business process outsourcing, or BPO, providers to help supplement their customer service operations. BPOs can provide great value to the customer

Contact center as a service (CCaaS) is a term for contact center solutions that are delivered as a service, rather than as on-premises software. With

There are many benefits to using contact center software, but one of the most important is that it can significantly help improve customer satisfaction. With

Last week we published part 3 of our 2022 forecast and trends which talked about how Bright Pattern can help you achieve your goals in

For too long, companies have been bogged down by in-house call centers that are expensive and problematic. Whether you’re trying to improve customer service or

Last week we published part 2 of our 2022 forecast and trends which talked about two of the top strategies which will help CX teams

Running an effective call center often means overcoming a number of unique challenges. From customer service to sales to quality assurance, a knowledgeable call center

Last week we published part 1 of our 2022 forecast and trends which talked about two of the top strategies which will help CX teams

Too often, business owners keep their business systems separate, which can bottleneck sales teams, hamper call center effectiveness, and slow down support ticket resolution times.