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Last week we published a blog “2022 CX Challenges and the Road to Resilience” which talked about three of the largest challenges the CX industry

Investing in a cloud-based call center is the right move for many businesses, but there are some factors to consider before choosing a particular software

When we published our outlook for 2021, we optimistically called it “The ABCs of Post Pandemic Contact Center”. After 2020, and with vaccines being introduced,

The idea of “omnichannel” is not a new one — businesses have been striving to provide a seamless experience for customers that transcends the barriers

The delivery of services whether it be the proven IT Service Desk model, IT Service Management (ITSM), or the evolution of Enterprise Service Management (ESM)

CCW Vegas 2021, which went from December 13 – 16, is one of the largest CCW events in the world, and Bright Pattern was honored

One of the main reasons for providing great customer service and a great customer experience is to increase the number of sales your business closes.

Quality assurance is one of the most important functions a call center needs to do to ensure high quality customer experiences on every customer interaction.

The holiday season is a time full of joy, laughter, and valuable time with loved ones, family, and friends. For the call center industry, however,