TCPA를 완벽하게 준수하는 클라우드 기반 컨택 센터 소프트웨어

브라이트 패턴의 콜센터 소프트웨어는 콜센터 관리자가 콜센터 상담원과 텔레마케팅 활동을 관리하면서 TCPA 소송 및 소송을 피할 수 있도록 도와줍니다. 당사의 옴니채널 컨택 센터 솔루션은 FCC, FTC 및 TCPA 규정을 준수하는 고급 자동 전화 다이얼링 시스템(ATDS)을 갖추고 있습니다.

전화번호 및 휴대폰 번호로 발신하는 아웃바운드 통화 캠페인이 TCPA 법률을 준수하고 모범 사례를 따르며 컨택 센터를 보호할 수 있도록 보장합니다. 브라이트 패턴의 컴플라이언스 솔루션은 컨택 센터가 TCPA의 규정을 준수하고 국가별 DNC 목록을 준수하도록 보장합니다. 지능형 자동 다이얼러를 사용하여 아웃바운드 전화를 걸 때 사전 동의를 받습니다.

• 스크러빙된 목록의 주기적 업로드 자동화
• 기록 만료(스크러빙 유예 기간 종료)
• 기록 만료(옵트인 기간 종료)
• 기록 만료(EBR 기간 종료)
• 만료 지표(실시간)
• 만료 지표(과거)
• 목록 관리 API

• National level
• State/province level
• Defaults per current regulations (US)
• Safe calling hours

• Opt-out scenario template
• Pre-recorded voice messages (individual)
• Pre-recorded voice messages (campaign-level)
• IVR conference-in
• Customizable web forms
• Call monitoring
• Call recording

• Dial rules by phone type
• Manual preview calls (dial always activated by agent)
• Restricting tenant’s outbound campaigns to preview-only at provider level (in Limits)
• Re-direct of abandoned (unattended) calls to IVR
• Compliant opt-out scenario template
• Real-time metrics for abandoned (unattended) calls
• Historical metrics for abandoned (unattended) calls
• Alert for abandonment rate exceeding threshold
• Manual regulation of campaign calling rate
• Minimum number of rings/seconds before disconnect

• Direct “do not call” requests
• Record exclusion DNC with periodic updates
• Geographic DNC (state, area code, postal code)
• DNC export manual

• Immediate call release when customer hangs up
• Multiple DNCs in one campaign
• DNC changes via API
• Automated export of campaign results and Recordings
• Multiple caller IDs for one campaign

The Telephone Consumer Protection Act was signed into law in 1991 as a response to a growing rise in unregulated and harassing telemarketing calls and faxes. The TCPA regulation limits the use of pre-recorded voice messages, automatic dialing, SMS, and fax.

Without explicit customer consent, companies must adhere to strict solicitation rules, solicitors must honor the National Do Not Call Registry, and subscribers may sue a company that does not follow TCPA guidelines. Any violations may result in a fine of up to $500 per violation from the Federal Communications Commission. In some cases, the fines from the FCC may be in the tens of millions for violation of telephone solicitation laws.

Bright Pattern is one of the leading vendors for AI-driven omnichannel contact center software. Our contact center software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

True omnichannel is the ability to interact with clients over any channel and seamlessly switch between channels. Start a conversation with a client over the phone, then switch over to text/SMS, then switch over to email, all while maintaining the context of the conversation. Bright Pattern supports all digital channels, like SMS, text messaging, video call, voice call, email, messaging apps, and more.

Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.