SAN FRANCISCO, Calif. – 10 January 2025 The debate between on-premise and private cloud contact centers focuses around control versus flexibility. On-premise solutions offer greater
SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks
SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and
SAN FRANCISCO, Calif. – 18 September 2024 The Perfect Presentation company and Bright Pattern have entered into a partnership toprovide Artificial Intelligence (AI) powered contact
SAN FRANCISCO, Calif. – 3 September 2024 As contact centers increasingly migrate to the cloud, a significant portion of the market remains committed to on-premises
SAN FRANCISCO, Calif. – 5 June 2024 The Indian call center market, a major player in the global Business Process Outsourcing (BPO) industry, has experienced
Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 – Bright Pattern, a leading AI-powered,
SAN FRANCISCO, Calif. – 6 May 2024 Contact centers are integral to generating leads, nurturing customer loyalty, and driving revenue, which makes them central to
