News and Press Releases

Bright Pattern, an innovative cloud contact center provider and Reply.ai, omnichannel bot and AI platform unveiled an integrated solution for smart automated service over messaging channels with a warm human assistance for handling exceptions and improving bot response quality.

Bright Pattern, leading provider of global contact center software, announces upcoming fall release to include local presence and region-aware routing.

Bright Pattern 5.0 summer release combines unprecedented channel support with easy channel switching.